1. Introduction and Scope
AGA Tools & Products, Inc. (“AGA Tools”) is committed to providing high-quality tools and products. This Warranty Policy (“Policy”) applies to all products purchased directly from AGA Tools or its authorized distributors and is offered exclusively to the original end-user purchaser. By using our products, you agree to the terms outlined below.
2. Warranty Coverage
AGA Tools warrants that its products will be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase (“Warranty Period”). If a product is found to be defective within the Warranty Period due to faulty materials or workmanship, AGA Tools will, at its sole discretion, repair or replace the defective product, or refund the purchase price.
3. Exclusions and Limitations
This warranty does not cover:
Normal wear and tear, cosmetic damage, or minor performance variances.
Damage resulting from misuse, abuse, accidents, alterations, unauthorized repairs, or failure to adhere to installation or usage instructions.
Damage caused by external factors, including but not limited to acts of nature (e.g., lightning, floods, fires).
Consumable parts (e.g., batteries), unless otherwise specified.
Products that have been previously repaired or modified by unauthorized service centers.
4. Warranty Service Procedure
To request warranty service, the original purchaser must:
Contact our Customer Service Department at 760-738-4084 during business hours.
Provide proof of purchase (including the date and place of purchase) and a detailed description of the issue.
Follow the instructions provided by our Customer Service Department. AGA Tools reserves the right to inspect the product before authorizing any repair or replacement.
Ship the product to an authorized service center. Unless otherwise authorized, shipping costs will be borne by the customer.
5. Limitation of Liability
Except as expressly stated herein, AGA Tools makes no other warranties—express or implied—including any implied warranties of merchantability or fitness for a particular purpose. AGA Tools shall not be liable for any incidental, consequential, or indirect damages arising from the use of or inability to use the product. This warranty is the sole and exclusive remedy available to the purchaser.
6. Governing Law and Dispute Resolution
This Policy is governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles. Any disputes arising under or in connection with this Policy shall be resolved through binding arbitration in accordance with the rules of American Arbitration Association, or, if necessary, in the appropriate courts located within California.
7. Amendments
AGA Tools reserves the right to modify or amend this Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or via other official channels.
8. Contact Information
For any questions or to initiate a warranty claim, please contact:
AGA Tools & Products, Inc.
545 Corporate Dr
Escondido, CA 92029
760-738-4084
Info@agatools.com
www.agatools.com