Disclaimer & Policies
Disclaimer: All orders placed with AGA Tools & Products by (phone, fax, mail, internet/web & e-mail) constitute the acknowledgment and acceptance of all conditions listed on agatools.com, agacoolantpipe.com, bimmerpipe.com and all conditions listed below. All parts shall remain the property of AGA Tools & Products until paid in full.
In the event that our computer server/database encounters technical difficulties which may cause problems with our product pricing or shipping calculations, AGA Tools & Products will correct all discrepancies at the time of processing. Customers will be notified of any errors and will have the option to continue with their order with corrected totals or cancel their order. AGA Tools & Products will not be held responsible for any miscalculated totals due to errors.
All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some product images may be shown with optional items that are sold separately. Product photos are for illustration purposes only - some product colors/pigmentation may differ from actual photos.
Payment Policy: AGA Tools & Products accepts the following payment methods through our secure online website.
Credit Cards (Visa, MasterCard, American Express or Discover)
Note: Shipping address MUST match billing address. California residents are charged an 8% sales tax.
Pre-Paid Money Order or Certified Cashier’s Checks in U.S. currency only.
Note: Must wait for funds to clear before order is processed. Please allow 7-10 business days after receipt of check.
We DO NOT accept International Credit Cards
If paying by Money Order or Certified Cashier’s Check you can call/email us for a price quote or simply print out the Shopping Cart screen showing all in-cart items and your grand total showing shipping charges included and send along with your payment. Please make the Money Order or Certified Cashier’s Check payable to AGA TOOLS & PRODUCTS. Be sure to include your name, email address and a phone number where you can be reached and mail your payment to:AGA Tools & Products ATTN: Return 545 Corporate DrEscondido, CA 92029
International Orders: For International Orders, please email us with the product(s) you would like to order, the quantity of each item and your shipping address. We will put together a price quote and contact you by email with your quote and instructions for remitting payment. Payment for international orders must be pre-paid by Certified Cashier’s Check, Money Order or Bank Wire Transfer, all in U.S. currency. Shipping is either U.S. Postal Service or DHL Express—customer’s choice. Large parcels must be shipped via DHL Express. All orders shipped via DHL Express are insured to the total value.
Sale and Promotional Items: For all items that are on sale or special promotion, refunds are not accepted. All sales are final.
Shipping Information: Shipping and Handling charges are based on the following criteria:
The delivery option you choose
The weight, size, and dimensions of your items
Your shipping preferences
Orders are normally shipped via UPS or USPS
We do our best to accurately estimate when items will ship from our facilities. Estimated shipping dates are based on several factors, including your destination address and how quickly we can obtain and assemble items for shipment.
Estimated Delivery Time:
1-3 business days for the order process
1-7 days transit time for U.S. Continental shipments
5-30 days transit time for International shipments
Occasionally an item may be oversold. If this is the case, we will fill the orders on a first come, first serve basis.
Backorders: If for some reason an item in your order is temporarily out of stock, you will be notified via phone or email. If you have multiple items in your order, you will have the option of having the "in stock" items ship and the "out of stock" items will be backordered for you. As soon as the backordered item arrives at our warehouse, it will be shipped and the appropriate shipping charges will also be applied. We continually seek updates on backordered items and update your order status until the backorder is filled. You must notify us to cancel a backordered item, or you will be responsible for sending it back to us and a 25% restocking fee will be applied to your return.
Damages: AGA Tools & Products packs all merchandise carefully according to the shipping carrier’s guidelines, in order to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Please inspect your package(s) immediately prior to accepting delivery. Before signing for your package, make sure the box or packing tape has not been damaged. If the package looks like it has been tampered with or damaged during shipping, do not sign for it! Damages and evidence of tampering must be reported to AGA Tools and to the shipping carrier immediately. It is extremely important that the contents of the shipment be thoroughly inspected upon receipt for the shipping damage. If damage is observed and found, simply refuse the package due to the damage. If you happen to sign for the package and notice the damage after the fact, contact us immediately. We will respond within 24 hours and will guide you through a return and replacement process.
Returns for Refund or Exchange: AGA Tools & Products product returns must be accompanied by a Return Merchandise Authorization (RMA) number. You can request an RMA number by filling out our contact form. In your request, please include the following:
Your full name
Phone number and e-mail address
Date of purchase
Reason for returning
RMA number(s) expire 7 (seven) days after they are issued. Items returned without an RMA number or using an expired RMA number will be refused. Note: Separate RMA numbers should be obtained for different orders.
General Return Guidelines: Within 5 days of receipt of your order, you may return products that:
Are in their original packaging/unopened
Have original manufacturer information
Are not damaged
Do not have missing parts
Is in re-sellable condition
Has not been used
All non-defective returns are subject to a 25% re-stocking fee ($15 minimum).
All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error. All returns are ONLY for store credit or an exchange for items equal or lesser in value. If your return results in the need for a replacement, the replacement item will be sent once the incorrect item has been received and confirmed by AGA Tools & Products. If you install or modify parts ordered in any way whatsoever, you automatically waive your right to returns, refunds or exchanges.
Cancellation Policy: Please call our Customer Service at 760.738.4084 to cancel an order. Within 24 hours of placing the order, you may cancel without any penalty, unless the order has already been processed. AGA Tools & Products processes your order electronically, therefore, your order may be processed upon submission. We will make every effort to stop the processing of your order if it has not shipped.
Please call us immediately if you wish to change or cancel your order.
All cancelled orders will assess an 8% cancellation fee.
Your order must be confirmed by Customer Service that it has not shipped from our warehouse or the manufacturer. Once confirmed, you will be issued a credit or refund minus cancellation fees.
Orders already shipped from our warehouse or the manufacturer cannot be cancelled and will fall under the Returns for Refund or Exchange guidelines.
Note: When calling to speak to a sales rep or other AGA Tools & Products employees, please take down their name(s) for reference.
Special Order Items: Special order items or custom order items are items which we do not normally stock and cannot be cancelled, returned, or exchanged—no exceptions. All special orders and custom orders will be processed in the most timely and efficient manner possible; however, AGA Tools & Products will not be held responsible for delays above and beyond its control.
Any refused shipments sent back to AGA Tools & Products will not constitute the right to a refund or credit. It is the customer’s responsibility to make all arrangements with AGA Tools & Products for refused shipments. AGA Tools & Products will charge the customer all freight charges associated with the shipment and a 25% restocking fee on all products shipped.
Legal Venue: In the event that legal proceedings are required to resolve disputes or indifferences, all claims and filings must be made with the Vista Municipal Court located in Vista, California. AGA Tools & Products customers will acknowledge and agree to this stipulation once a transaction has been made with AGA Tools & Products.
Thank you for taking the time to read our Disclaimer and Policies. If you have any questions regarding any of the information listed above, please contact us.